Our Mission:

To provide high-quality, professional and customizable training, coaching, consulting, facilitation, and speaking engagements in order to improve the effectiveness of diversity initiatives and increase intercultural competence so that you are more effective in the work you do across culture and ethnicity.

The Eureka Moment

In 1997 Willow Anderson was one of 200 youth traveling the Pacific Ocean on a Japanese-government sponsored international study tour when the intercultural team she was part of fell into conflict. The group was paralyzed and couldn’t continue its work when two advisors offered to help the group. They explained the intercultural differences the group was dealing with and facilitated dialogue about how this was keeping them from what they were trying to accomplish; the group found a way to successfully move on with the project. Willow experienced a eureka moment: “I love this - this is what I want to do!”

This was the moment that the concept of Mind the Gap Consulting™ came into being.



Willow J. Anderson has extensive knowledge about and experience with diversity. In addition to her PhD from the University of New Mexico which focused on intercultural communication she was a two-time Fellow at the Summer Institute for Intercultural Communication in Portland, Oregon, has lived in Canada, the United States, Mexico, and England, and has traveled to over thirty countries. In addition she has developed strong relationships with various cultural communities at home as well as around the world. For thirty years she has regularly volunteered with multicultural and immigrant organizations such as the Ship for World Youth Canadian Alumni Association, the Association for New Canadians, and the Society of All Nations and is currently a member of the Multicultural Women’s Organization of Newfoundland and Labrador, the Newfoundland and Labrador Organization of Women Entrepreneurs, the Refugee and Immigrant Advisory Council, the Coalition on Richer Diversity, and the St. John’s Native Friendship Centre.

In addition to her intercultural experience, Willow has a strong background in training development and delivery. She achieved Professional Facilitation Certification at the Centre for Management Development at Memorial University of Newfoundland in 2005 and in 2013 completed a University of British Columbia course entitled Training for Intercultural and Diversity Trainers. She has been developing and delivering intercultural- and diversity-focused training for over a decade and during her five years of post-secondary teaching experience honed her skills in adult learning frameworks.

One of the many topics Willow has taught in university is public speaking. In addition, she has herself been giving speeches for close to thirty years and has had the good fortune to speak extensively throughout Canada, the United States, and the United Kingdom in addition to having presented in Portugal and China. She has presented in community, academic, and service settings on a variety of topics related to diversity, immigration, and intercultural communication.

Mind the Gap Consulting™ is a business that is well-suited to our time and place. There is greater and greater need for individuals and organizations to work more effectively in diverse contexts and workplaces. The lifelong learning and the challenges that intercultural and diversity work presents is Willow’s passion and she is eager to explore these topics with organizations and individuals at home and abroad.


mind the gap (colour).png